Library Frequently Asked Questions

Q: How can I get a boat decal for the Winter Park Chain of Lakes?
A: 
The Library sells boat decals that allow access to the Winter Park Chain of Lakes at our first floor Information Desks during any of our regular operating hours. You will need to bring your current boat registration and know the horsepower of the engine on your boat.

Q: Can I register to vote at the Library?
A: 
Yes. English and Spanish language Florida Voter Registration Applications are available at our first floor Information Desks during any of our regular operating hours

Q: Is the Library a polling location?
A: 
The Library is frequently used as an Early Voting location by the Orange County Supervisor of Elections. However, the Library is not a regular polling location, meaning that you will never come to the Library on Election Day to vote. Check your voter registration card for your voting precinct information. A Librarian can help you look up your Election Day voting location; call 407-623-3300, ext. 3 for assistance.

Q: How do I look for a specific item in the Library's collection?
A:
 Our Information Desk kiosks provide access to our catalog. If you need help searching for an author, title or subject, Library staff are happy to assist you.

Q: What is on the first and second floor in the Library? 
A:
First Floor:

  • Return materials (drop off slot is located next to the East Information Desk) (materials can also be dropped in the outside return located in the main parking lot)
  • Holds pickup 
  • East & West Information Desks/Kiosks
  • Edyth Bush Theatre
  • New Reads
  • DVD collection
  • Audiobook collection
  • Large Print collection
  • Fiction and Graphic Novel collection
  • Mystery collection
  • Non-fiction collection
  • Research collection
  • Magazines & Newspapers
  • Polly Seymour New Leaf Bookstore
  • Winter Park History Center & Memory Lab
  • Study Rooms (for adults)
  • Computer Lab & Makerspace
  • Recording Studio
  • Business Center
  • Laptop Kiosk
  • Restrooms & Water Fountains 

Second Floor:

  • Children's, Tween, and Teen collections
  • Community-Imagination Room
  • Tween & Teen Social Space 
  • Collaboration Rooms (3)
  • Study Rooms (for youth)
  • Restrooms & Water Fountatins
  • Family Care Room
  • Library Administrative Offices

Q: Where are the meeting rooms located?
A: 
The Edyth Bush Theatre is located on the first floor of the Library. The Community-Imagination Room is on the Library's second floor. Three Collaboration Rooms are also located on the Library's second floor. See a staff member if you need assistance locating a room. 

Q: When do I have to start paying fines on late items?
A: If your items are one day late, the Library will waive the fines for that one day. We call this your "day of grace."

Q: How much are the fines?
A: Fine amounts vary depending on the type of material. Please see below for additional information:

Adult Materials

$0.20 per item/day  

Children’s, Tween, and Teen Materials 

There are no late fees on youth materials

Specialty Items

$1.00 per item/day 

Q: What happens if I lose an item?
A: 
First of all, keep looking! You have a maximum of four renewal periods as long as the item isn't on hold for another member. Continue renewing the item on time to avoid late fees and use your maximum number of renewals to give you as much time as possible to search for the misplaced item. If you are sure an item is lost (or that it is damaged to the extent that it will have to be replaced), you will need to pay the replacement cost of the item plus a $5.00 processing fee. In some cases, you may be allowed to provide the Library with an identical copy of the lost item, but this transaction must be approved before you replace the item. You will also remain responsible for paying the processing fee.

Q: What happens if I damage an item?
A: 
Bring the item to the Library. For materials with extensive damage, a staff member can immediately allow you to pay the replacement cost of the item plus an $5.00 processing fee. However, if the first staff member you speak with is unable to determine whether the item should be replaced, it will be sent to our Technical Services Department. If the department verifies that the item is a loss, a note will be placed on your account, and you will be assessed the cost of the item plus the $5.00 processing fee. In some cases, you may be allowed to provide the Library with an identical copy of the lost item, but this transaction must be approved before you replace the item. You will also remain responsible for paying the processing fee.

Q: Why is there an $5.00 processing fee?
A: 
The $5.00 processing fee is assessed to help cover the cost of replacing the security chips, cases, covers and labels for damaged items, as well as the staff time required to reprocess items into the collection.

Q: What do I do if I think the Library has made a mistake in saying that I didn't return something?
A: 
We know this is a frustrating situation for you. We want to work with you to resolve the situation, so please call the Library right away so that staff can check the shelves for the item(s) in question. While it is true that the Library sometimes makes mistakes when checking in items, the vast majority of patrons who initially believe that they have returned an item find the item at home, work or in their car. To give yourself the most amount of time to look, please continue renewing the item on time to avoid fines. Look for the item anywhere it could possibly be such as under the seats of any vehicles in the family, under furniture and cushions, on your bookcases or in your CD/DVD players. You should also call any other libraries you use and check that the item wasn't accidentally returned to the wrong library. Once you reach your maximum number of renewals and/or you have looked in every possible location at home, work, etc., we will place the item on a special status for four weeks, during which time staff will continue looking for it on the shelves. After 30 days of searching, if the item has not been found, the Library will change it to a "lost" status and your account will be charged for the replacement cost of the item plus an $5.00 processing fee. 

Q: What items can be checked out?
A: 
Anything in our "circulating collection" can be checked out. This includes books, DVDs, CDs, audiobooks, video games, software, mobile hotspots, ukuleles, bicycles, and more.

Q: What items cannot be checked out?
A: Research materials (unless permission is given by a Librarian), magazines, newspapers, and items in the Winter Park History Center's collection. 

Q: How long can I keep the items I check out?
A: Checkout periods vary depending on the type of material.

Books, Audiobooks and CDs

3 weeks

DVDs, Video Games, and Software 

1 week

Downloadable eBooks and audiobooks

1, 2 or 3 weeks – you select the checkout period when you download the item

Mobile Hotspots

1 week

Bicycles

During autumn and winter: available from opening until 4:00 P.M.

During spring and summer: available from opening until 1 hour before closing

Q: Is there a limit to the number of items I can check out?
A:
You may check out a maximum of ninety-nine items, including up to twenty DVDs and five video games or pieces of software. Additionally, full-service card holders may check out up to twenty eBooks or audiobooks.

Q: Can items be renewed? How? How many times?
A: Most items can be renewed up to four times (some exclusions apply). Renewal periods are for the same period of time as the original checkout (e.g., a book checked out originally for three weeks will renew for three weeks). Items can be renewed in person, by phone, or online.

Q: How can I reserve items to check out?
A: Full-service members may place an item on reserve if the item is checked out, waiting for another member, on order or otherwise unavailable. Requests can be made in person, by phone, or online. You may place up to ten items on reserve at a time (some exclusions apply).When your reserve comes in for you, you will be notified according to your account preferences. 

Q: How do I cancel or suspend a reserve/hold?
A: You may cancel or suspend your reserves and holds in person, by phone, or online.

Q: What if the Library doesn't have a book that I want?
A:
 If you are a full-service member and you would like a book that the Library does not own and it is less than a year old, you can fill out a “Suggest a Purchase” form on our website, and we will consider it for purchase. If the book’s publication date is over a year old, ask a Librarian about borrowing the book through our InterLibrary Loan service.

Q: Does the Library have computers and laptops available for use?
A:
Full-service cardholders have free access to Library computers and laptops. 

Q: Does the Library offer printing, copying, scanning and faxing?
A:
The Library offers printing, copying and scanning; however, we do not offer faxing services.

Q: Does the Library have wireless Internet (WiFi) service?
A:
Yes, WiFi and mobile printing are available. 

Q: Does the Library offer assistance using the computers or software?
A:
Library staff are happy to assist you with logging on to computers and helping you access and learn about Library-provided resources. For additional computer or software training, ask a staff member about our technology classes.

Q: How do I get a library card at the Winter Park Library?
A: We have several library card options. Which card you get depends on where you live and what Library services you need to be able to use.

Full-Service Cards

Winter Park Resident Card
People who live or own property within the city limits of Winter Park are entitled to a free Winter Park Resident card.

  • To sign up, you will need to bring a valid, government-issued photo ID and proof of address.

  • You may use your photo ID as proof of address if it lists your current residential address. Other valid proofs of address examples include a lease, utility bill, pay check stub, cable or cell phone bill, or checkbook. Additionally, if you own property in the city, staff may use the Orange County Property Appraiser's website to provide proof of your address.

Children from birth to 17 years are also encouraged to sign up for a library card, but both the child and his or her parent/legal guardian must be in attendance to receive the card. The parent or guardian must provide their own photo ID and proof of address.

Please note: If your mailing address lists "Winter Park" as your city, it does NOT necessarily mean that you live within the city limits of Winter Park. You can call the Library at 407-623-3300, ext. 2, to verify whether your address is within the official city limits.

Non-resident Card
Those who are not eligible for a Resident card but who wish to access all of the Library's services and materials can purchase a Non-resident card. This is a family card and is good for everyone in your household to use. Cards may be purchased for $60.00 for six months or $120.00 for one year.

  • To sign up, you will need to bring a valid, government-issued photo ID and proof of address.

  • You may use your photo ID as proof of address if it lists your current residential address. Other valid proofs of address examples include a lease, utility bill, pay check stub, cable or cell phone bill, or checkbook. Additionally, if you own your home, staff may use your county's property appraiser's website to provide proof of your address.

City of Winter Park Employee Card
All employees of the City of Winter Park are entitled to a free, one year full-service card.

  • To sign up, you will need to bring a valid, government-issued photo ID, proof of address and proof of your employment with the city.

  • You may use your photo ID as proof of address if it lists your current residential address. Other valid proofs of address examples include a lease, utility bill, pay check stub, cable or cell phone bill, or checkbook. Additionally, if you own your home, staff may use your county’s property appraiser’s website to provide proof of your address.

  • Proofs of employment include a city ID badge, official work uniform or Library staff may contact the city’s human resources department to confirm.

Winter Park Chamber of Commerce Business Member Card
Any business that is a current member of the Winter Park Chamber of Commerce is eligible for one free, full-service library card. The library card is valid for one year from the date the business registers for their card. To receive their library card, a representative of the business (designated by the business) must come in to the Library and have a staff member verify current Winter Park Chamber of Commerce membership. The designated representative will be responsible for:

  • Presenting the card when checking out material

  • All material borrowed with the card and for fines incurred

  • Choice of materials borrowed with the card

  • Reporting the loss/theft of the card

  • Abiding by all Winter Park Public Library guidelines

Reciprocal Cards

Reciprocal Card for Maitland Public Library and Orange County Public Library Patrons
A reciprocal agreement between the Maitland Public Library (MPL), the Orange County Public Library System (OCLS), and the Winter Park Library (WPL) allows MPL and OCLS patrons who live in Orange County to get a free WPL card.

  • To sign up, you need a valid MPL or OCLS library card and owe less than $10.00 in fines from your home library.

  • You must present your MPL or OCLS library card, a valid government-issued photo ID and proof of address.

  • You may use your photo ID as proof of address if it lists your current residential address. Other valid proofs of address examples include a lease, utility bill, pay check stub, cable or cell phone bill, or checkbook. Additionally, if you own your own home, staff may use the Orange County Property Appraiser’s website to provide proof of your address.

Please note: This card does not give the user access to material reserves or holds, Interlibrary Loan services, downloadable materials, eBooks, or homebound services. Reciprocal card holders should use their home library for these services. Additionally, free, full-service computer use is only available to reciprocal cardholders between the ages of 0-18. Adult reciprocal cardholders must use their home library for this service or purchase a 60 minute technology pass.

Rollins College Reciprocal Card
A reciprocal agreement between Rollins College and the Winter Park Library allows Rollins students, faculty and staff to check out library materials using a valid Rollins student, faculty or staff R-Card.

To sign up, Rollins students, faculty, and staff should bring a valid R-Card and have no more than $5.00 in fines at Olin Library. Please note: This card does not give the user access to material reserves or holds, Interlibrary Loan services, downloadable materials, eBooks, full-service computer use, or homebound services.

Additional Cards

Curriculum Card
Elementary, middle, and high school students enrolled in any Orange County school are eligible for a Curriculum Card. This card is free and valid for one year, and gives access to in-building, full-service computer use and access to the Library’s premium online research tools (databases), both in-building or from home. It does not allow for the borrowing of any items and does not accrue fines. A Curriculum Card can be obtained without a parent or guardian signature.

Please note: This card does not give the user access to material reserves or holds, Interlibrary Loan services, downloadable materials, eBooks, or homebound services. Students interested in obtaining access to these services should speak to a staff member about the different card types that they may be eligible to apply for with a parent or guardian signature.

Q: Why does my mailing address say "Winter Park" but the Library says I don't live "in the city?" 
A: 
The U.S. Postal Service does not necessarily use the legal city boundaries to decide which city your mailing address will include, but the Winter Park Library must strictly follow the legal boundaries of the City of Winter Park to determine what addresses are eligible for resident library cards. This means it's possible that an individual's mailing address reads "Winter Park" but because that person doesn't live in the city limits and pay property taxes to the City of Winter Park, he or she would not be eligible for a free resident card. If you have questions about whether your address is within the official city limits, you can call the Library at 407-623-3300, ext. 2

Q: How do I know if I have a "full-service card?"
A: 
The simplest way to determine which type of card you have is to look at the color of your card. If you have a white or tan card, you have a full-service card. If you have a green, brown, or purple card, or if you use a Rollins R-Card to check out, you have a reciprocal card. If you've misplaced your card or have additional questions, contact the Library at 407-623-3300 ext. 2.

Q: How is my personal information protected?
A:
The Winter Park Library is committed to protecting the privacy of our patrons’ personal information, as well as information regarding their individual use of the Library and its services.

Q: What are the Library's hours?
A: Mon-Thurs:
 9:00am-9:00pm & Fri & Sat: 9:00am-6:00pm

Please note: In order to ensure a timely closure, all public computers and printers will shut down 15 minutes before closing.

Q: Where is the Library located? 
A: 
The Library's address is 1052 W Morse Blvd, Winter Park, FL 32789

Q: Are you closed on holiday?
A: 
The Library is closed on the following holidays:

  • New Year's Day - January 1
  • Martin Luther King, Jr. Day - the third Monday in January
  • Memorial Day - the last Monday in May
  • Independence Day - July 4
  • Labor Day - the first Monday in September
  • Thanksgiving Day - the fourth Thursday in November
  • The day after Thanksgiving - the fourth Friday in November
  • Christmas Eve - December 24
  • Christmas Day - December 25
  • New Year's Eve - December 31 

Other closings that may be made at the discretion of the director:

  • Halloween - October 31, early evening close
  • The day before Thanksgiving - the fourth Wednesday in November, early evening close

Q: Are there any other times the Library is closed during the year?
A: On rare occasions the Library is closed for fundraisers, staff training days, extended holidays, severe weather, power outages, or other circumstances as determined by the Board of Trustees. We always attempt to give as much warning as possible in these situations. For more information, please watch for announcements on our website or social media pages.